V2FUTUER After-Sales Policy

PART I – LIMITED WARRANTY

These V2FUTURE After-Sales Policies (these “Policies”) only apply to products you purchased from V2FUTURE or from V2FUTURE authorized retailers.
These Policies are written in English.
By retailing or using your product, you agree to be bound by these Policies. If you are not eligible or do not agree to any of the Terms, do not retail or use your product.

What is Covered
V2FUTURE warrants that each product that you purchase will be free from material and workmanship defects under normal use in accordance with product brands’ published product materials during the warranty period. For brands’ published product materials, please refer to each brands’ official website or authorized channels. Published product materials usually include, but not limited to, user manuals, safety guidelines, specifications, in-app notifications, and service communications.
The warranty period for different products and parts vary, please check below section to understand the warranty period policy for your particular product or parts. The warranty period for a product starts on the day such product is invoiced, If you cannot provide invoice or other valid proof of purchase, then the product will be automatically treated as not under warranty.

How to Obtain Warranty Service
If a product does not function as warranted during the warranty period, you may obtain after-sales service by contacting V2FUTRE After-sales Department. You will need to provide a valid proof-of-purchase and fill in the DOA/RMA Form for the warranty service.
Charges may apply for services not covered by this Limited Warranty.
Please note that the warranty service is only available in the respective V2FUTURE service regions where you purchased your product.

What Will V2FUTURE Do
V2FUTURE will attempt to diagnose and resolve your problem by telephone, e-mail or chat. V2FUTURE may direct you to download and install particular software updates.
If your problem cannot be resolved over the telephone or through the application of software updates, you may be required to deliver the product to V2FUTURE for further examination. V2FUTURE will arrange for repair or replacement service at no cost if the problem falls under this Limited Warranty.

What This After-Sales Policy Does NOT Cover
This policy does not cover the following:
× Crashes or fire damage caused by non-manufacturing factors, including but not limited to, pilot errors.
× Damage caused by unauthorized modification, disassembly, or shell opening not in accordance with official instructions or manuals.
× Water damage or other damages caused by improper installation, incorrect use, or operation not in accordance with official instructions or manuals.
× Damage caused by a non-authorized service provider.
× Damage caused by unauthorized modification of circuits and mismatch or misuse of the battery and charger.
× Damage caused by operation which did not follow instruction manual recommendations.
× Damage caused by operation in bad weather (i.e. strong winds, rain, sand/dust storms, etc.)
× Damage caused by operating the product in an environment with electromagnetic interference (i.e. in mining areas or close to radio transmission towers, high-voltage wires, substations, etc.).
× Damage caused by operating the product in an environment suffering from interference from other wireless devices (i.e. transmitter, video-downlink, Wi-Fi signals, etc.).
× Damage caused by operating the product at a weight greater than the safe operating weight.
× Damage caused by a forced operation when components have aged or been damaged.
× Damage caused by reliability or compatibility issues when using unauthorized third-party parts.
× Damage caused by operating the unit with a low-charged or defective battery.
× Uninterrupted or error-free operation of a product.
× Loss of, or damage to, your data by a product.
× Any software programs, whether provided with the product or installed subsequently.
× Failure of, or damage caused by, any third party products.
× Products or parts with an altered identification label or from which the identification label has been removed.

 

 

 

PART II – GENERAL TERMS

V2FUTURE guarantees that, subject to the following conditions, Replacement Service and Warranty Repair Service can be requested. Please contact V2FUTURE After-sales Department for more details. You will be required to fill out DOA/RMA Form, which should be sent to us along with the to-be-repaired unit.

You can Request Replacement Service:
√ Within ten (10) working days of receiving the product if the product has sustained a substantial damage in transit, provided always that the damage proof issued by the carrier to V2FUTURE.
√ Within ten (10) working days of receiving the product if the product does not match the original description of the product in one or more significant respects.
√ Within ten (10) working days of receiving the product if the product suffers performance failure.

Replacement Service will not be Provided Where:
× Service is requested more than ten (10) working days after receiving a product.
× Legal proof-of-purchase, receipts, or invoices are not provided, or are reasonably believed to have been forged or tampered with.
× A product sent to V2FUTURE for replacement does not include all original accessories, attachments and packaging, or contains items damaged by user error.
× A product is found to have no defects after all appropriate tests are conducted by V2FUTURE.
× Any fault or damage of the product is caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.) or improper installation or operation.
× Product labels, serial numbers, water damage marks, etc. show signs of tampering or alteration.
× Damage is caused by uncontrollable external factors, including fires, floods, high winds, or lightning strikes.
× Received product has not been sent back to V2FUTURE seven (7) calendar days after replacement confirmation from V2FUTURE.
× Proof of damage during transit issued by the carrier cannot be provided.
× Other circumstances stated in this policy.

 

What to do Before Obtaining After-sales Service
Before obtaining after-sales service, the following steps must be taken:
√ Follow the procedures specified by V2FUTURE as shown in the “V2FUTURE General After-Sales Service Flow” part.
√ Backup all data contained on your product’s SD card.
√ Except for data asked by V2FUTURE, remove all data, including confidential information, proprietary information and personal information, from the product. Or, if you are unable to remove any such information, modify the information to prevent its access by another party or so that it is not personal data under applicable law. V2FUTURE shall not be responsible for the loss or disclosure of any data, including confidential information, proprietary information, or personal information, on a product returned or accessed for warranty service.
√ Provide V2FUTURE with all system passwords, if necessary.
√ Provide V2FUTURE with sufficient and safe access to your product, so V2FUTURE can provide service as needed.
√ Remove all additional parts, alterations, and attachments not covered under warranty.
√ Ensure that the product or part is free of any legal restrictions that prevent its replacement.
√ If you are not the owner of a product or part, obtain authorization from the owner for V2FUTURE to provide warranty service.

Product and Part Replacement
When after-sales service involves the replacement of a product or part, the replaced product or part becomes V2FUTURE’s property and the replacement product or part becomes your property. Only unaltered products and parts are eligible for replacement.
Replacement products or parts provided by V2FUTURE may not be new, but it will be in good working order and at least functionally equivalent to the original product or part’s warranty. A replacement product or part shall be covered for the time remaining in the original product’s warranty.

Use of Personal Contact Information and Data
If you obtain service under this policy, you authorize V2FUTURE to store, use, and process your information and your contact information, including name, phone numbers, address, and e-mail address. You agree and understand that it is necessary for V2FUTURE to collect, process and use your data to perform service under this policy. We may contact you to inquire about your satisfaction with our service or to notify you about any product recalls or safety issues.

 

Essential Information
√ The warranty period for Replacement Service and Warranty Repair Service may vary with respect to your product, the part experiencing issues, or the country of purchase. Please refer to
PART III for the warranty period for your product and products in your country.
√ You are responsible for shipping costs when sending product(s) for repair or replacement.
√ V2FUTURE will examine the returned product(s) to identify the problem. If the problem qualifies for service under this policy, V2FUTURE will bear the cost for replacement, or repair and return the product(s) at our cost to you.
√ If V2FUTURE determines that the issue in question is not covered by this V2FUTURE After-Sales Policy, you will have to apply for Customer Paid Repair Service. V2FUTURE will not start repair until you agree to the cost for repair quoted by V2FUTURE. If you disagree with the cost for repair, V2FUTURE will return the product(s) with you burdening the cost of return shipping.
√ Please note that products and components presented for repair may be replaced by refurbished goods of the same type rather than being repaired. These refurbished goods have been tested and are similar to brand new goods in function and appearance. If any refurbished parts or units do not meet our quality assurance requirements, brand new parts or units will be issued. Any replaced parts may come with different serial numbers.
√ Please be aware that where a product is capable of retaining user-generated data, such data may be lost during the repair process. We therefore recommend that you back up your data prior to any repair.
√ Please note that data analysis service will not be provided after warranty expiration.
√ Before sending your product for repair, please remove any customized decorations and items on it (including but not limited to decorative stickers, UAS stickers, paintings, etc.). V2FUTURE will not be responsible for any damage or loss that may occur to these customized decorations and items.
√ To guarantee your legal rights, please check whether your product is intact (check whether any damage has occurred to your product during transportation) when signing for it. If the product has a defect, please report it to us within seven (7) days of signing for it; or it will be deemed that the product you signed for is intact and fully functional.

 

 

 

PART III: Warranty Period of Products

All Products (except battery products, no warranty products): 24 months
Battery Products: 12 months
No Warranty Products: consumables, disposables, hygiene products and other specified products (please contact V2FUTURE After-sales Department for more information).
The warranty period starts from the invoice date

 

 

 

Part IV: V2FUTURE DOA/RMA Form

Please see V2FUTURE DOA/RMA Form at our website: https://v2future.com/repair-return/

 

 

 

Part V: V2FUTURE General After-sales Service Flow

Part VI: Contact

Company: V2FUTURE B.V.
Department: After-sales
Address: Noordhollandstraat 71, 1081AS, Amsterdam, The Netherlands
Tel 1: +31 (0)20 760 7880
Tel 2: +31 (0)6 1373 5999
Email 1: service@v2future.com
Email 2: lixiao.zhang@v2future.com
Contact person: Mr. Lixiao Zhang
Language: English